Predatory Dormancy Term – automatic Not Recommended. Term 4.5.1 states: “Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as “dormant account” and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero.” 24/07/2018 Dormancy Terms should never be used to enhance casino coffers – charging a small monthly maintenance fee for the upkeep of dormant accounts is acceptable deducting 10% of an existing balance is not.
Unfair Timeline for the Provision of Identification Documentation – automatic Not Recommended. Term 2.4 states: “We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.” 24/07/2018. Giving a player only 5 days to submit identification documentation and then using the failure to be able to work to such a tight timeline as an excuse to seize balances is not a policy we support.
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Ordinarily the term issues highlighted above would result in a Trustworthiness rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.
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